Job Summary
The Executive - Patient Counselling is a dedicated role focused on maximizing patient compliance, health literacy, and adherence to prescribed treatment and referral plans within the CureBay e-Clinic network. This individual acts as the patient advocate and motivator, ensuring every patient fully understands their diagnosis, medication regimen, and the importance of follow-up care, thereby driving successful health outcomes and high patient satisfaction.
Key Responsibilities
I. Patient Education & Compliance
Treatment Adherence Counselling: Conduct one-on-one counselling sessions with patients following their consultation (telephonic or in-person) to reinforce the doctor's diagnosis, prescribed medication (dosage, timing), and lifestyle modifications.
Health Literacy: Explain complex medical information, diagnostic results, and procedure details in simple, accessible language (local dialect) to ensure the patient and their family are fully informed.
Motivation & Follow-Up: Motivate patients to adhere to long-term care plans, especially for chronic conditions. Proactively schedule and remind patients of follow-up appointments and necessary diagnostic tests.
II. Referral and Service Navigation
Referral Counselling: Explain the necessity and logistics of external referrals (e.g., surgery, advanced diagnostics, hospitalization) to patients, addressing their anxieties and ensuring they consent and commit to completing the next step of their care journey.
Service Coordination: Serve as the liaison between the patient and specialist partners, helping book appointments and confirming logistics for diagnostics, surgery, or hospital admission.
Feedback & Documentation: Collect patient feedback on the care process and meticulously document all counselling interventions, patient understanding levels, and compliance risks in the Electronic Health Record (EHR).
III. Administrative & Operational Support
Registration & Booking: Assist with initial patient registration and efficiently manage the scheduling and flow of counselling appointments.
Information Dissemination: Ensure all patient education materials (brochures, digital guides) are available, current, and used effectively during counselling sessions.
Qualifications & Skills
Education: Bachelor’s degree in Life Sciences, Psychology, Social Work, or Hospital/Healthcare Administration. A specialization in Counselling or Public Health is highly advantageous.
Experience:
Minimum 1-3 years of experience in a patient-facing role, such as patient education, medical counselling, clinical coordinator, or a similar role in a hospital or clinic setting.
